welcome to our faq page
Below you’ll find questions and answers to topics related to web hosting, web design, email-only hosting, domain hosting and more. Should you need more answers, please feel free to contact us.
Web Design frequently asked questions
What will my website be built on?
We build all our site on the world’s biggest website platform: WordPress
What is a domain name?
That's the address/URL of your website. For example, our domain name is "www.webify24.com".
How much does a website cost?
We charge a low monthly fee that goes from R579 p/m to just R179 p/m. view our prices here.
How long does it take to build a website?
Typically we can build a site in 5-7 days but some sites do take longer. It all depends on the info feed from the client and the complexity of the site.
Can you help me with my existing site?
We can but there’s a lot of factors that will determine if we can. Best to give us a call at 084 499 8148 or email us at info@www.webify24.com. Alternatively contact us here.
How fast are your servers?
Pretty fast! We host the website on our LiteSpeed servers. This cost is included in our monthly fees.
Can you manage the website for me?
Absolutely! On the monthly packages, we take care of everything! If you are hosting the website yourself, we can do that too. See what's included here.
Can I update or edit the website myself?
We include a set amount of maintenance that you can use to request changes to the website or we can give you access to do changes yourself.
Can I add a blog to my site?
Yes you can! We setup the blog section for you and grant you access to the blog so you can start blogging away. There are some additional charges for the setup and if you wish for us to post the blogs for you, a fee is also applicable.
Will my website be mobile-friendly?
Absolutely! All our themes are mobile responsive and look great on both smartphones and tablets! Before making a website live, we set the views for pc, laptop, tablet and mobile phone.
How long will the website take to rank high on Google?
There’s a lot that will determine this. All the websites we’ve built have basic SEO included to help with ranking but it takes a lot of effort from the business owner to rank higher. The fastest way is to place Google ads but there are free ways that can help. Here’s an article that can help.
Will you buy the domain for me?
Yes, absolutely! We can buy it for you and make sure it’s renewed on time. There’s a small annual renewal fee applicable.
Do you do the SEO for my website?
We included a very basic SEO setup when we built the sites. We insert keywords into the ALT text of the images and set up an SEO plugin and that’s free. But should you require more than that, then we can quote you on that. Please contact us here.
Do you register my website on search engines?
Once your website is launched, we register your website on Google’s Search Console and have it indexed. We can also register and index your site on Bing for a small fee.
Can you redesign my existing website?
We can but we have to assess the website first. It depends greatly on the type of website software it was built on. If we can’t we would suggest a total redesign on our system.
Do you work internationally?
Yes, we can work with anyone from anywhere in the world. As long as you have an internet connection, we can help you.
What if I want to move my website to another company?
You can do that, given your account is up to date. There are some terms and conditions that you will need to pay attention to though.
Payment & Signup frequently asked questions
What payment options do you offer for your services?
We require all clients to pay via our debit order facility. We furnish you with a debit order mandate to fill out and submit back to us.
What if I don't have a bank account?
Unfortunately we cannot provide our service without a debit order mandate which pulls the payments from your bank account. It is required that you have a bank account to use our services.
What happens if I don't pay on time?
Failure to pay on time will result in your services being suspended immediately and we add a R25.00 debit order failed penalty to the account. If your account is in arrears for 3 months, the website and emails will be permanently deleted from our servers.
Do you offer any other method to pay you?
Unfortunately not. We only make use of the debit order facility.
Can I change my debit order date later?
Yes you can. Just notify us via email.
Web Design packages frequently asked questions
Why do we have to sign a contract for the first year?
Because we don't charge a build fee or deposits, we have to ensure that the client is commited for at least the first year so we can make some money off the work we've done and to cover the costs.
Where do I get the contract?
If you sign up with our automated payment system, you'll automatically accept and sign the agreement when you complete the checkout. A link will be availble on the checkout page. If you're signing up manually, we'll send the contract to you.
What if I want to cancel in my first year?
You can do that without penalties. All we require is that you settle the balance of the agreement. Once that's paid, we can release all files to you as well as the domain name.
What happens after the first year and the contract ends?
The service will continue as normal on a month-to-month basis with a 30 days cancelation period. All the benefits still counts and the service continues as normal.
How much is your build fee?
We don't have one! Everything is included in our monthly web design packages.
Do you maintain the websites?
Yes we do. Basic maintenance like updates and security checks are included in the monthly packages.
What are "Front-end Live Edits"?
On all our web design packages (Excl the 2.5GB one) we include a set amount of time per month for you to request small edits to the website once it's gone live. Once that time is used up, we charge per hour.
What if I need more pages on my current package?
We can build that in for you at a once-off fee.
What themes do you use?
We use the Astra Premium Starter Themes and it's included in the monthly packages.
Can I supply my own theme?
We usually only work on the themes we provide as it takes much longer on other themes as each one has a steep learning curve. Should you wish to use your own theme, please contact us.
Can you help me setup my email on my pc?
Yes we can. We offer free email setups (Limited) with our monthly packages and can set it up remotely via Anydesk.com
What if I need more emails setup on more devices?
We can also do that for you at R50 per device.
Can I add more email addresses to my package if I reach the limit?
Yes for sure! We can add more at a small fee, or the client can upgrade to the next package.
Are you available 24/7?
No we aren't, but we are available for emergencies. We are available Mon-Fri 08:00 - 16:30. Should you need afterhours assistance, we do charge an after-hours rate for that. It should be noted that our server support is available 24/7.
Do you make backups of the website and emails?
Yes our server makes daily backups of the website, emails and databases.
How secure are your servers?
Our servers are some of the most secure around. We include Immunify360 for free on all our servers.
How much does a domain cost?
That depends on the type of domain. Currently (2025) a ".co.za" domain costs R125.00; "com" costs R299.00. For more domain prices please contact us.
Hosting & Email only hosting frequently asked questions
If I rent one of your servers, do I have to build my website myself?
Yes. We include a premium WordPress toolkit that will allow you to easily build your own website. This toolkit includes all the plugins and premium themes you need to build your site.
What type of servers are these?
We use Shared Hosting LiteSpeed servers that runs on Linux with cPanel. You can view all our LiteSpeed Hosting features here.
What's included in the Deluxe WordPress Toolkit?
We include all the required plugins to build and manage your website. These are all free plugins except for the 3 Astra Theme plugins but we provide the licenses for these 3 plugins as long as you rent the servers from us.
Is the Astra Theme plugins free?
They are free to our clients and we include our premium licenses for all three plugins when you rent a server from us. Please note that the licenses will be revoked when you cancel your service with us. Once the licenses are revoked, you can still use the plugins as well as the themes but you won’t be able to update them.
What themes are included in the Astra plugins?
You can view al the themes here.
How do I install the WordPress Toolkit?
You can follow the instructions as outlined here.
Is support included?
Yes! We include server side support free of charge! But for all other support we do charge per hour.
Is there a minimum term for renting your servers?
No! You can cancel at any time with a 30 day cancelation period.
I want to move my existing website and emails over to your server. Can you help with that?
Yes absolutely! We do have a small surcharge for migrating your website and emails over.
Support & Troubleshooting frequently asked questions
If I need assistance, how do I contact you?
You can email us here or call us on 068 861 7253 or 084 499 8148.
Can you be contacted after hours?
Our trading hours are Mon-Fri 08:00 - 16:30. Should you need assistance outside of these hours, please contact us at 084 499 8148. PLEASE NOTE: We do charge after hours rates for this service.
Do you have help articles?
We do have a blog section which covers a variety of topics.
I have issues with my emails. Can you help?
You can search our blogs on email troubleshooting here or contact us.
Need help?
Whether you’re curious about features, how this works, or have any other questions, we’re here to answer them.